Cohort Retention

Track customer engagement patterns and analyze support trends across user segments

CohortInitial customers	Week 0	Week 1	Week 2	Week 3	Week 4	Week 5	Week 6	Week 7	Week 8	Week 9
	100.0%2835	62.4%1769	56.4%1598	38.1%1080	36.1%1023	25.8%731	21.4%606	20.9%592	18.3%518	15.1%428
	100.0%2366	62.3%1474	49.4%1168	43.1%1019	33.5%792	23.1%546	22.7%537	20.6%487	15.6%369
	100.0%2108	63.5%1338	52.3%1102	40.6%855	37.8%796	29.7%626	19.5%411	21.3%449
	100.0%2582	68.1%1758	51.5%1329	42.7%1102	32.8%846	28.3%730	18.3%472
	100.0%2645	66.0%1745	47.7%1261	43.2%1142	29.1%769	27.1%716
	100.0%2371	69.6%1650	53.5%1268	46.3%1097	35.5%841
	100.0%2159	69.7%1504	56.8%1226	46.1%995
	100.0%2644	68.4%1808	49.9%1319
	100.0%2053	60.7%1246
	100.0%2833

Cohort Analytics

Cohort Statistics

Total Users: 24,596+17%
Average CSAT Score: 85.1+6%
Average Response Time: 8.6m+12%
Total Tickets: 49,865+11%
Resolution Rate: 90.0%+2%
Total Cohorts: 10+5%
Avg. Handling Time: 20.3m+21%
First Contact Resolution: 80.0%+3%
Retention Rate: 28.4%+2%

Top Issues

1.Complaint
18% (2,175)
2.Emergency
15% (1,736)
3.Account Service
12% (1,448)
4.Document Request
12% (1,362)
5.Agent Request
11% (1,288)
6.Policy Changes
10% (1,130)